Marque Qualité Tourisme

Marque Qualité Tourisme

In 2023 ONLYLYON Tourisme & Congrès renews its commitment for 5 years with a score of 95.24%.

ONLYLYON Tourisme et Congrès, holder of the Quality Tourism mark, is committed to providing its visitors with a quality welcome and services to ensure that they have an unforgettable experience of the destination. The professionals of ONLYLYON Tourisme & Congrès are committed to :

  • A warm welcome 
  • Attentive staff
  • Foreign language skills - As soon as you enter the hotel, take a ticket and a travel consultant will provide you with information in your language (French, English, German, Spanish or Italian).
  • Personalized services, clear and precise information to discover the destination - Because each visitor is unique, you will receive personalized advice to make your stay unforgettable. You are sure to leave with all the information you need to enjoy Lyon like a local: visits, exhibitions, shows, festivals, sports, restaurants, nightlife, shopping and leisure activities. You will find the key to the city of Lyon, an essential pass for your stay: the Lyon City Card. It's all here!
  • Cleanliness and comfort guaranteed - You have time to check your messages thanks to the free wi-fi, but also to recharge your telephone batteries thanks to the sockets at your disposal. If you are disabled, you can also recharge the battery of your electric wheelchair.
  • Your opinion taken into account - As the opinion of our visitors is a priority, any suggestions or complaints can be sent via the dedicated e-mail address [email protected]

Further informations on the website of Qualité Tourisme.

ONLYLYON Tourisme & Congrès and its CSR (Corporate Social Responsibility) approach

To find out more about ONLYLYON Tourisme & Congrès' approach to developing responsible tourism in the Lyon metropolitan area, please download the document below:

Lyon makes a commitment to sustainable tourism (281,99 Ko)

Professional equality index

In 2021, the gender equality index within ONLYLYON Tourism and Conventions is 70%.

Statement of values and missions

The missions of ONLYLYON Tourisme et Congrès are driven by the common desire for a more responsible, sustainable and accessible form of tourism that promotes harmonious living together with the region's inhabitants. ONLYLYON Tourisme et Congrès is committed to respecting and promoting the fundamental values determined by all its employees.

Déclaration de valeurs et missions 2022 (2,62 Mo)